| MSI QUESTIONNAIRE |
1 |
Convenience of location? |
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2 |
Availability of location? |
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3 |
Visibility of various signboards? |
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4 |
The way you were greeted? |
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5 |
Appearance and dress of showroom staff? |
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6 |
Appearance of showroom? |
|
7 |
Cleanliness and appearance of facility? |
|
8 |
Comfort of showroom? |
|
9 |
Presentation and display of vehicle? |
|
10 |
Ability to listen/understand? |
|
11 |
Knowledge of vehicle features? |
|
12 |
Explained methods of financing purchase? |
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13 |
Explanation of Mazda accessories available? |
|
14 |
Honesty/Sincerity during negotiation? |
|
15 |
Feel comfortable during discussions? |
|
16 |
Explanation of vehicle's warranty coverage? |
|
17 |
Information on servicing your car? |
|
18 |
Fulfillment and commitments during sales? |
|
19 |
The way of car presentation? |
|
20 |
Were you offered a test drive? |
|
21 |
If not offered, was any reason given? |
|
22 |
If not offered, would you like one? |
|
23 |
Was the demonstration satisfactory? |
|
24 |
Purchase experience? |
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25 |
Handling of telephone inquiry? |
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