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 [ MAZDA SALES SATISFACTION INDEX ]
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PERSONAL INFORMATION
Name*
Chassis no.*
Mobile number*  
Email*  
Showroom*

MSI QUESTIONNAIRE
1
Convenience of location?
2
Availability of location?
3
Visibility of various signboards? 
4
The way you were greeted?
5
Appearance and dress of showroom staff?
6
Appearance of showroom?
7
Cleanliness and appearance of facility?
8
Comfort of showroom?
9
Presentation and display of vehicle?
10
Ability to listen/understand?
11
Knowledge of vehicle features?
12
Explained methods of financing purchase?
13
Explanation of Mazda accessories available?
14
Honesty/Sincerity during negotiation?
15
Feel comfortable during discussions?
16
Explanation of vehicle's warranty coverage?
17
Information on servicing your car?
18
Fulfillment and commitments during sales?
19
The way of car presentation?
20
Were you offered a test drive?
21
If not offered, was any reason given?
22
If not offered, would you like one?
23
Was the demonstration satisfactory?
24
Purchase experience?
25
Handling of telephone inquiry?